ORDER STATUS
I just ordered a product when can I expect to receive it.
Delivery of your product(s) will take between 10-28 days from the date of your order.
It has been more than 28 days and I have not received my product.
We are sorry that you have not received your order. Please e-mail us and we will follow-up on the delivery for you.
What do I do if my product is damaged?
Every effort will be made in production and packing to ensure that your product selection reaches you in perfect condition. Should your selection reach you in less than perfect condition, you may return it and have it replaced at no cost. Please e-mail us and we will organize a replacement for you.
An item is missing from my shipment
We are sorry that you did not receive your complete order. Please e-mail us and we will follow-up on the delivery for you.
PRICING AND BILLING
What is the delivery cost?
The delivery charge will vary based on the product(s) ordered.
I have received a bill and I have already paid?
Your last payment was most likely received after we printed your new bill. If you receive another bill after this, please e-mail us.
When will I have to make payment for my order?
Payment terms vary according to the product(s) ordered. Please refer to the product description for further information.
I have mislaid my invoice, what should I do?
If you are paying by credit card simply call us on 1300 305 503 with your credit card details handy and one of our friendly operators will help you.
If you are paying by cheque or money order please return your payment to Reader's Digest MST Payments PO BOX 3548 SYDNEY, NSW, 1010. Please ensure that you clearly state the item for which you are paying, together with your name and address and any other details which may assist in processing your payment.
PAYMENT OPTIONS
I have received and invoice, how can I pay my account?
We offer a variety of payment options. Please refer to your invoice for the payment options available.
How long does it take for my payment to be processed?
The processing time for your payment will vary depending on how you made your payment. The following will give you an indication.
BPAY: Allow up to 72 hours for the payment to update your account.
AUSTRALIA POST BILLPAY: Allow up to 72 hours for the payment to reflect on your account.
BILL EXPRESS: Allow up to 72 hours for the payment to update your account.
CREDIT CARD: Allow up to 7 days for your card to be debited.
CHEQUE: Allow up to 7 - 10 days for the payment to update your account.
If you do decide to pay by cheque, please be sure to write your account number on the back of the money order and then post it to us, together with your payment slip(s).
MONEY ORDER: Allow up to 72 hours for the payment to update your account.
When paying by money order, please be sure to write your account number on the back of the money order and then post it to us, together with your payment slip(s).
Is there a charge for payment using Australia Post Bill Pay?
When paying using Australia Post Bill Pay a processing fee of $1.50 applies.
Is there a charge for payment using Bill Express?
When paying using Bill Express there is a processing fee of $1.20 applies.
I have received an invoice; can I pay my bill on-line?
Please check your invoice to see if this payment option is available for the product that you have purchased. If so please follow this link to our secured payments website and have your credit card and bill handy: On-line Bill Payment .
Please allow up to 72 hours for the payment to update your account.
I have received an invoice; where do I send my cheque?
Please post your payment to us at the address below and allow up to 10 days for your account to be credited. When sending payments via mail please include your invoice and write your account number on the back of the cheque.
Reader's Digest MST Payments
PO BOX 3548
SYDNEY, NSW, 1010
Please allow up to 7 - 10 days for the payment to update your account.
What is the Reader's Digest Bpay Biller Code?
The Reader's Digest BPay Biller Code is 44313 and is found on the invoice next to the Bpay sign.
When making payments using Bpay it is important that you also use the BPay Customer Reference number as shown on your bill. Each reference number is unique to the product that you are paying and ensures correct crediting to your account.
Where can I find my Bpay Customer Reference number on my bill?
The Bpay Customer Reference Number consists of 18 digits and is located next to the BPay symbol on your invoice.
When making payments using Bpay it is important that you also use the Bpay Customer Reference number as shown on your bill. Each reference number is unique to the product that you are paying and ensures correct crediting to your account.
If I use my credit card to purchase on-line, is my information safe?
Every transaction processed by us is encrypted using 128 bit SSL encryption and submitted for authorisation under a second layer of similar encryption through our Virtual Private Network (VPN).
We utilise Server Gated Cryptography (SGC) to further enhance this security by automatically upgrading the encryption certificate to 128 bits, irrespective of the level of crypto supported by your own operating system.
OTHER ACCOUNT & PRODUCT ENQUIRIES
What is your exchange policy?
If for any reason you are not happy with your purchase, you can call our Customer Care Team on 1300 305 503.
I returned a product. Why am I still being billed for it?
If it has been less than 28 days then the product you returned and the bill we recently sent to you may have crossed in the mail. If you receive another account after this, please e-mail us.
I have received a bill and I have already paid?
Your last payment was most likely received after we printed your new bill. If you receive another bill after this, please e-mail us.
How do I change my address?
Please email us and we will update the address on your account.
What should I do if I receive an invoice/ charge for an item I have not received?
Please e-mail us and we will follow-up on the delivery for you.
HOW DO I CONTACT YOU?
As you happen to already be on our website why not email us with your enquiry. You will receive a response within 2 business days.
Other Ways to Contact Us
Mail
You can write to us at Reader's Digest, GPO Box 3548 Sydney NSW 1149, please allow up to 14 days for response from the time of receipt of your letter.
As you happen to already be on our website why not email us with your enquiry. You will receive a response within 2 business days.
Phone
You can always call our Customer Service Department on 1300 305 503. This line is staffed between 7 a.m. and 7 p.m. Monday through Friday.
SHIPPING OPTIONS
What is the delivery cost?
The delivery charge will vary based on the product(s) ordered.
Can the product be sent to a separate address to the billing address?
At this stage we are only able to send the product to the billing address provided.
ABOUT THE SITE
What has happened to www.rdstore.com.au?
The Reader’s Digest store is now re-branded as part of My Shop Today. As you can see we have expanded our product offerings so that you the Customer have a wider variety of products to choose from and so that we meet your home entertainment needs.
Can I still use my Reader’s Digest account number?
This will depend on which products you are ordering. At the time of check out you will be presented with the details needed for your order to process successfully.
What is MyShop Today?
MyShop Today is a one stop shop for your home entertainment needs. Our on-line store takes some of best product offerings from Reader’s Digest, Time Life and MyShop Today and presents them to you in one convenient on-line store.
